Corrections policy
When a page changes, the page says so.
A correction is never silent here. When a reader sends us one, we go back to the label or the reference the page leaned on, compare it with what is written, and only then decide whether the text holds. That check is real work — sometimes ten minutes, sometimes an afternoon with the references at the desk — and it is the reason we do not simply swap a sentence the moment it is questioned.
If the page is wrong and the correction can be verified, we edit it. When we change a sentence after publication, the article gains a short note at its foot stating what was changed and when. Readers who bookmarked the page get to see what shifted, and anyone who quoted the original number can trace it. This is why you may see a dated note at the bottom of an older article — it is a record, not a receipt.
If a correction cannot be verified, we leave the original text and explain why in the reply. Two things usually trigger that: the label amount is unclear in the photograph the reader sent, or the reader's copy of the product is a different market edition to the one we wrote from. Both are answered, and both stay on file for the next time the page is reviewed.
We do not rewrite pages quietly, and we do not rewrite pages to smooth a brand's tone. The guide is intended as reading, not as marketing copy — the corrections policy is what keeps that honest.